Terms and Conditions
Your Terms and Conditions section is like a contract between you and your customers. You make information and services available to your customers, and your customers must follow your rules.
Custom and personalized orders
We do not do custom or personalized orders at this time but will be doing - But do contact me if you have something in mind.
Sizing details
All sizing information is available on the product page.
I currently sell 11oz standard-size coffee mug
Care instructions
All mugs are Dishwasher-safe on the top rack and microwave-safe
Gift wrapping and packaging
I can offer gift wrapping and packaging
Broken or incorrect mugs
If you receive a broken mug or a problem (or incorrect design) please contact me through email, (Details are on the website) Make contact as soon as possible with a photo of your broken Mug. I am happy to replace them if they arrive broken, misprinted, or damaged in any way.
You just have to let us know ASAP
Estimated Shipping Times
Australia
New Zealand, I use New Zealand Couriers
I do my best to get your orders out as soon as possible. But please understand that times can vary depending on the time of the year etc. Christmas
I need to change my address
If you have placed your order and need to change the delivery address, please contact me ASAP.
We will do our best to try and accommodate the change, but if your order has already been fulfilled then unfortunately, we are not always able to make the change.
Please double-check your address when you place your order to avoid this becoming a problem.
Private Gift
I can offer personal notes on our products.
Return and Refund Policy
Unfortunately, if your item(s) are personalized I can not accept returns on any products because of a change of mind. However, if there is a reason the product does not meet the described standards, please get in touch with me via email and I will do my best to resolve it to your satisfaction.
Faulty items
If your item is faulty in any way, please contact me via email. I will do my best to remedy the situation or a full refund be given.
Damaged Products
If you receive a product that is damaged, please take a photo of it and contact me ASAP. I am happy to replace them if they arrive broken, misprinted, or damaged in any way. Contact details are on the website.
Tee shirts must be returned unworn
WiseGifts 4u
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